Worcestershire firm Sigma Connected announces jobs boost for 2023

Redditch and Birmingham-based business outsourcing specialist Sigma Connected has announced it is creating hundreds of new jobs as part of its ongoing growth plans.

Sigma, which offers customer contact centre services across the energy, water, insurance and financial services sectors, has announced it is looking to fill 500 new vacancies in the first quarter of the year.

The roles, which cover contact centre agent, supervisor and management jobs, will all be based from home as part of the company’s remote-working approach.

They will add to Sigma’s 4,000-strong workforce, which has already seen 600 additional people employed this year.

Mike Harfield, COO of Sigma Connected Group said: “As part of our rapid growth, new client wins, and success in various markets, I am delighted that we can once again expand our team here after adding thousands of new jobs in the past 10 years.

“For us, it’s not just about jobs or stop-gap roles, it’s about offering long-term careers where people flourish and have access to the best training, development and promotion opportunities.

“Our agents are supporting clients nationally and internationally. To be adding more employees is another sign of our sustained success and ability to win and retain clients in a number of sectors.

“These roles represent a great opportunity to work in the booming outsourcing industry where we feel we are really making a difference.”

As part of the jobs drive, Sigma Connected will be working with a range of partners to recruit candidates into the roles. This will also include their support in recruiting through Impact Sourcing, which gives opportunities to individuals struggling to get into the workplace.

The company employs over 4,000 people across the UK, South Africa and Australia. Part of South African company the Digicall Group since 2015, Sigma has grown extensively following its formation in 2011.

For more information readers can visit https://sigmaconnected.com/careers/